Client Success Story
Facts
Pipe Line Development Company
Year Founded:
1978
Location:
Westlake, Ohio
Product:
Pipeline repair and maintenance fittings
The Impact
- Increased awareness and understanding of new Quality procedures and documentation;
- Enhancements were made to Quality documentation based upon employee input;
- Sharpened communication skills of Pipe Line workforce; and,
- Revealed need for in-house training classes on new Quality system, now scheduled.
THE CHALLENGE
After implementing a company-wide Quality system, Pipe Line Development Company was having difficulty enforcing its new Quality documentation. Few employees knew about the new Quality system and even less understood the requirements for documentation or how to interpret them.
The company approached MAGNET to work with its veteran workforce and present a Technical Reading and Effective Communication course. The purpose of the course was to enhance basic grammar skills and introduce quality and procedural documentation to the Pipe Line workforce.
THE APPROACH
The Technical Reading and Effective Communication training involved two groups of 30 individuals each for a total of 20 hours of training. The course began with a grammar section, focusing on sharpening the language skills of the company's workforce. Following this portion, MAGNET's instructor reviewed other methods of effective communication with the participants, including charts and graphs.
As a review of course material, students documented specific duties with the communication tools they learned in class and created presentations for the rest of the group. All participants were given the opportunity to critique the presentations, while the presenters used their enhanced communication skills to defend the presentations. As a result of the training, several changes in procedures were immediately implemented following the class presentations, including the addition of task check boxes.
In addition to enhancing grammar and language skills, the classes reviewed the Quality documentation package and provided input on the document pack. This portion of training required the Pipe Line workforce to think about the documentation and how they could improve it. Following the training, most participants were extremely familiar with the documentation system and its requirements.
CUSTOMER QUOTE
"We are very satisfied with the training MAGNET provided to our workforce. Communication has been improved and there is a better understanding of our Quality systems and documentation as a direct result of the training."
Ron Gardner - Vice President/General Manager
Top ^
